Digital License Refund Policy

1. Digital License Sales

Once a released digital license has been paid for, delivered, and activated, the sale is final and is not eligible for a voluntary refund, exchange, or prorated cancellation, except where applicable law requires otherwise. A request or inquiry about a plan is not a completed sale and does not authorize a charge.

2. Acknowledgment Before Purchase

Before any payment is accepted, the plan, access period, device limit, delivery status, and final-sale terms must be identified to you. You are purchasing access to software, not a guarantee of trading performance. Nothing in this policy limits a non-waivable consumer right.

3. Technical Support

If you experience installation, activation, or compatibility issues after delivery, contact support so the issue can be diagnosed. Available remedies depend on the facts, the delivered plan, and applicable law.

4. License Termination

Fraudulent payment disputes or unauthorized license sharing may lead to suspension while the matter is reviewed. A legitimate billing error, unauthorized transaction, or statutory consumer claim should be reported to support promptly and will be handled on its facts.